CallMe!, the leader in Human Capital Management for the Call Center industry, announced today that it is holding open house career fairs beginning Jan. 18th in its Atlanta offices.

CallMe! Chief Executive Officer Chris Bracken noted, “CallMe! is working with several clients in the area to fill great call center jobs.  In the last year, our company has grown to be the leader in the call center staffing space, and this hiring campaign reflects our success.”

Specific jobs to be filled include:

• Customer Service Agents& Managers
• Collection Agents& Managers
• Inside Sales Agents
• Tech Support Agents

CallMe! will be hosting open house job fairs every Tuesday and Thursday from 10 a.m. until 12 p.m. at 1 Glenlake Parkway, Suite 1225, Atlanta, GA 30328.

For more information, please visit us on the web at www.callme.io, view call center jobs at callmejobs.com, or call us at 877-402-2563.

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Recent law changes are going to make it much more clear how much your credit card really costs.  The intended purpose of these changes was to give consumers a clearer view of the costs of maintaining a credit card balance over time.  The good part of the change is that the information consumers should have will be much easier to find.  The bad part, according to David Robertson, publisher of The Nilson Report, is that,

Jaws will drop.  I don’t doubt for a nanosecond that it’s going to give a lot of people a sinking feeling in their stomachs.

At the same time, the banks are taking steps to recover from the painful realities of the last few years.  Interest rates are rising, it is much more difficult to get a card, spending limits are dropping, and annual fees are making a comeback.  Banks are generally looking to remove the riskier consumers from their rosters.  Andy Rowe, an executive vice president with Bank of America‘s card business says, “what we want is a deeper relationship with our customers,” indicating decreased lending levels for some time to come.

So, the question is, how do these changes impact the call center industry?  First, the banks are seeking to limit credit losses which will in turn limit collections activities. Additionally, as the banks seek a “deeper relationship” with their customers, we can expect fewer credit card offers in the mail and fewer telemarketing calls on the phones.  Banks that wish to decrease risk will seek to lend to customers with other pre-existing relationships with the bank (i.e. checking accounts, mortgages, etc.).  These activities, while not likely to have an immediate impact on the call center industry, will have long term effects.  Call center companies need to focus on leveraging relationships to expand market share of potentially decreasing pools of business from each client.  Additionally, steps that can increase the cost effectiveness of the call centers should remain top of focus. Since labor is generally by far the largest cost in the call center industry, steps to increase workforce optimization should be examined as well.

Related articles that may be of interest

• Mixed Blessing: Credit Card Reform May Shock Some (abcnews.go.com)
• New Credit Card Rules: What You Need to Know (abcnews.go.com)
• Payday Loans: How they rate against alternatives (seattletimes.nwsource.com)
• Your Money: A Card Fee Still Hides in the Luggage (nytimes.com)