Chris Bracken, CallMe!’s Chief Executive Officer, noted, “CallMe!’s success staffing and recruiting for the call center industry is based upon an approach dedicated to finding quality over quantity. Using an analytical approach grounded in personality, skill set and voice based screening, CallMe! Atlanta is bringing this same focus to other industries in the Atlanta area.”

Concurrently with the launch of CallMe! Atlanta, CallMe! announces that Michael Crouse (connect with Michael on LinkedIn) has joined the company as Director of Business Development for the Atlanta market.

Michael comes to CallMe! with more than 15 years of staffing experience providing services to Fortune 500 companies throughout the Atlanta market and across the United States. Areas of focus include on-site management, high-volume staffing, and direct placement for companies such as Coke, UPS and others.  His work has focused on services companies including Logistics, Insurance, Call Center, Customer Service, and the Hospitality industries to name a few.

For more information, please visit us on the web at CallMe.io, CallMeStaffing.com, or call us at 877-402-2563.

CallMe! Chief Executive Officer Chris Bracken noted, “CallMe! is working with several clients in the area to fill great call center jobs.  In the last year, our company has grown to be the leader in the call center staffing space, and this hiring campaign reflects our success.”

Specific jobs to be filled include:

• Customer Service Agents& Managers
• Collection Agents& Managers
• Inside Sales Agents
• Tech Support Agents

CallMe! will be hosting open house job fairs every Tuesday and Thursday from 10 a.m. until 12 p.m. at 1 Glenlake Parkway, Suite 1225, Atlanta, GA 30328.

For more information, please visit us on the web at www.callme.io, view call center jobs at callmejobs.com, or call us at 877-402-2563.

The job fair will be for those interested in call center jobs, customer service jobs and collections jobs in the Columbus, Ohio area.

For more information about the job opportunities, visit our website at CallMeStaffing.com or call us at 877-402-2563.

More information can be found online at http://www.callmestaffing.com

CallMe! Chief Executive Officer Chris Bracken noted, “CallMe! is eager to fill these call center customer service positions on behalf of our client. This magnitude of hiring is exciting given the current economic climate and provides a unique opportunity for the Columbus, Ohio job market.”

Specific jobs to be filled include:

Call Center Agents – handling inbound customer service calls.

Call Center Quality Assurance – responsible for monitoring call center compliance and training.

Call Center Manager – responsible for managing several hundred call center agents.

CallMeJobs.com is the new job board and social network for call center professionals around the globe.  You can visit CallMeJobs.com for the latest call center jobs, call center news, call center best practices and social networking with other call center professionals.

So, if you are looking for a call center job, you now have a new resource! Check it out!

For more, check out our services offerings, or contact us.

Yammer just put out a press release announcing that they hit the 1 million user milestone.  This news bring up an interesting question:

What techniques are call centers using to effectively communicate internally?

The question is interesting because, while call centers are often “experts” at communicating with customers, it is also often true that call centers are lacking in internal communications.

Yammer is an interesting product. It is essentially Twitter for internal corporate communications.  It allows companies to communicate internally in a quick and informal way.

Here are 3 ways call centers could benefit from using Yammer:

1. Knowledge base: Often call center managers need the ability to update a script or provide client specific instruction on the fly. Yammer allows for the creation of a knowledge base that is searchable and readily available to all agents.
2. Social Network: Call center can be fairly anti-social due to the transient nature of the workforce, but being open to internal communication can help raise moral. An internal social network can allow employees to get to know their co-workers, helping build a better sense of team.
3. Team communication: Yammer would allow for easy team by team communication. Contests, up to the minute KPI information and other mission critical data could be shared for all to see.

Often, call center communication is a top-down only affair – with the call center manager dictating to the supervisors who carry out the instructions with the staff.  It could be very beneficial in many cases to open up the lines of communication so that the managers can get direct feedback from the agents as to what is working, etc.

So, the question remains – what techniques does your call center use to effectively communicate internally?

From the Harvard Business Review:

Next time you’re on the phone with a call center, listen carefully to what the rep says. Chances are you’ll hear your name several times, hear a tone of empathy, maybe an “I’m sorry.” It would be nice to think the rep really cares — but of course she’s probably just following a script. That can be a bad idea, we’ve found. In our recent HBR article “Stop Trying to Delight Your Customers“, we explored how customer service drives loyalty, including the role of managing the emotional side of customer interactions. Here’s some further insight about that delicate dance.

Most companies still suffer from the checklist mentality when it comes to managing how their reps engage with customers. Use the standard greeting…check…say the customer’s name three times…check…show empathy…check…ask if you’ve fully resolved the issue…check, check, and check.

Most companies will tell you it’s all about consistency. But, let’s face it, consistency breeds robotic interactions which fail to result in a tailored, low-effort customer experience.

We’ve seen companies move away from this “one-size-fits-all” approach and creatively teach their reps to use simple word choice — and in some cases, approaches founded on behavioral economics — to radically shape how a customer perceives an interaction.

Interesting article.  How has your call center utilized its script to drive customer experience?

Our latest featured job listing is for a call center tech support – tier 1 in Denver, CO.  In this role, our agents will be handling inbound customer service and support calls for a dynamic, growing tech company.

This job pays very well and is hiring for the 3rd quarter.

Our client is aggressively growing and looking for smart, articulate people with the desire to work hard.

Follow this link if you are interested in applying for this job.